Pied Piper Group

Lombard, United States

Job Title
IT Support Technician
Depends upon experience Monthly
Office time
MON - FRI: 9:00 AM to 6:00 PM CST
Job Type
Permanent Remote
25 December, 2022

Company Description

Pied Piper Group informs, educates, and, helps anyone from any walk of life achieve financial freedom.

Pied Piper Group provides a multitude of services to assist clients with all of their financing, insurance, real estate, development, and investment needs.  From crunching numbers to finding out more information about owning your first home, Pied Piper Group is here to help every step of the way.  Above all, our vision is to build up an organization that can come full circle and truly assists clients with all of their personal and professional needs.  Moreover, this is achieved through offering the guidance and resources necessary to help achieve financial sustainability, growth, and independence. Our commitment to our culture is demonstrated every day through the Pied Piper Group Way. By joining Pied Piper Group you will build a community of inclusive relationships, take proactive ownership, embrace others’ perspectives, and have an uncompromising dedication to excellence.

  • Linux
  • Azure
  • Time Manage
  • Customer Service
  • Windows
  • MS Office
  • Service Desk
  • Cyber Security
  • Microsoft Intune Manager
  • Microsoft Endpoint Manager
  • Device support (iPhone, Android, Windows Mobile)
  • Mac OS
  • Active Directory
  • Offshore Support
  • Virtual Environment
  • Computer Imaging


Pied Piper Group is seeking an IT Support Technician to help manage IT operations for our clients in Chicago, Ill, and surrounding areas. We are looking for someone who is ready to make a difference and help us build the future of security-focused IT services.


  • Experience in Microsoft Office applications and Windows Operating Systems, Linux, OR Mac OS
  • Microsoft Windows, Linux
  • Active Directory, SCCM
  • Virtual environments
  • Endpoint Management, Computer Imaging
  • Experience deploying and supporting cloud-based applications and infrastructure on AWS and Azure
  • Cybersecurity Best Practices, HIPAA,
  • Excellent verbal/written communication and interpersonal skills
  • Experience working with remote/offshore teams
  • Project Management Training or experience (including software)
Job Responsibilities
  • As a member of the IT Team, you will be responsible for hands-on management and support of our client's IT systems
  • You will install, configure, test, deploy, maintain, troubleshoot, and support hardware and software for the organization's users in a mixed Windows environment
  • Maintain and administer computer systems and related computing environments including computer hardware, systems software, application software, hosted software, and all configurations
  • Providing IT support to users
  • Troubleshooting hardware and software issues
  • Work closely with the remote helpdesk team to resolve tickets
  • Computer Installations and Imaging
  • Participation in periodic security audits, accountable for ensuring security controls are adhered to, systems are secure, and unauthorized access is prevented
  • Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements
  • Assist in documentation and implement IT policies and procedures
Life at Pied Piper Group
Pied Piper Group

															Pied Piper Group

															Pied Piper Group

															Pied Piper Group

															Pied Piper Group
Scroll to Top



Please fill out the information

Call Us Today ! (224) 203-2486